This policy describes the ways we collect, store, and use your personal information. By using our website, you consent to our policy.
How we collect information about you
When you visit the FMES website, we collect standard web log information, such as your browser type and the pages you accessed on our website.
If you open an account, we collect the following types of information from you:
- Contact information – your name, address, phone, email, and other similar information.
- Financial information – FMES has no access to bank account numbers and credit card numbers that you enter on our website.
We may collect additional information from you that is related to your contact with our customer support team or when you respond to our survey.
When you access our website, we, or companies we hire to track how our website is used, may place small data files called “cookies” on your computer.
We send a “session cookie” to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
How we protect and store personal information
Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person.
We store and process your personal information on our computers. We authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:
- provide the services and customer support you request;
- process transactions and send notices about your transactions;
- resolve disputes and troubleshoot problems;
- customize, measure, and improve our services and the content and layout of our website;
- send you targeted marketing and promotional offers based on your communication preferences.
How we share personal information with others
We do not store credit card numbers or bank account numbers on the FMES website. FMES employees and owners have no access to any client banking information.
How we share personal information with other parties
FMES does not sell or rent any of your personal information to third parties.
How you can access or change your personal information
You can review and edit your personal information at any time by logging in to your account and clicking the Account Profile tab.
How you can contact us about privacy questions
If you have questions or concerns regarding this policy, please contact us. Refer to the Contact Us page.